Refund Policy

Last updated: 2025

1. Overview

Digital goods delivered through Lelefon Gaming Store are non-physical and often fulfilled instantly. As such, refund eligibility is limited and strictly regulated to protect both consumers and the integrity of our services.

2. Non-Refundable Items

You acknowledge and agree that the following items are non-refundable once delivered:

• In-game currency (Diamonds, VP, Genesis Crystals, etc.)
• Digital codes, vouchers, or redemption keys
• Top-up products successfully credited to your game account

3. Eligible Refund Conditions

You may qualify for a refund only under the following circumstances:

• Payment completed but product not delivered
• Incorrect product delivered due to Lelefon system error
• Duplicate payment or accidental repeated order

4. Refund Submission Requirements

You must submit the following to request a refund:

• Order ID and payment receipt
• Game UID and relevant screenshots
• Accurate contact information

5. Evaluation & Processing Time

Refunds are subject to manual verification. Processing time typically ranges from 5–7 business days depending on payment channel and approval results.

6. Fraud Prevention & Abuse Policy

Lelefon reserves the right to reject refund requests involving:

• False claims
• Chargeback abuse
• Misrepresentation of order details
• Use of unauthorized or stolen payment methods

7. Contact

If you wish to submit a refund request or speak to customer support, please contact:

Email: lelefon.67@gmail.com